Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalized, and enjoyable gaming environment. This includes details you share with us and data collected automatically as you use our platform.

Personal Information

When you register an account, make a deposit, withdraw funds, or contact support, we may collect your full name, email address, date of birth, residential address, telephone number, and payment details. We use this information to verify your identity, manage your account, process transactions, and meet regulatory obligations.

Usage and Technical Data

We automatically collect certain technical information such as your IP address, browser type, device identifiers, pages visited, and session duration. This data helps us understand how our services are used, improve functionality, and maintain a safe gaming environment.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, process deposits and withdrawals, provide customer support, and ensure compliance with legal and licensing requirements. We also use it to personalize your experience, send service-related communications, and, where you have consented, deliver promotional offers and bonuses relevant to your preferences.

Usage data is analyzed to enhance website performance, conduct internal research, prevent fraud, and develop new features that better serve our players.

Sharing and Disclosure

We do not sell or rent your personal information to third parties for their own marketing purposes. We may share data with carefully selected service providers who assist in operating our platform, including payment processors, identity verification partners, game suppliers, and hosting services. These partners are contractually required to protect your information and use it only for the purposes we authorize.

Information may also be disclosed when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Gravira Casino, our players, or the public. In the event of a business transfer or merger, your information may be shared with the acquiring entity under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as account login, game operation, and security features. We also employ analytics cookies to understand traffic patterns and improve user experience, as well as preference cookies that remember your language and display settings.

You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to access all features of our platform.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data during transmission and secure storage practices. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is completely secure.

Your Rights and Choices

You may request access to the personal information we hold about you, ask for corrections if it is inaccurate, or request deletion of your data where permitted by law. You can also withdraw consent for certain uses of your information, such as marketing communications, by adjusting your account settings or contacting customer support.

To exercise these rights, please reach out to our support team. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymize the data.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it regularly. Continued use of our services after changes have been posted indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our customer support team through the live chat or email options available on our website. We are committed to addressing your inquiries promptly and transparently.